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[email protected]Quick answers to popular questions.
How do I get started with MindLoad?
Download MindLoad from the App Store or Google Play. Create a free account, then upload a PDF, scan a page, or paste your notes. MindLoad will generate flashcards, quizzes, a summary, and a study plan automatically. Your first 3 generations are free.
How do tokens work?
Tokens are a pay-as-you-go currency. Each study set generation uses tokens based on the content size. You receive free tokens when you sign up, and you can top up at any time with packs ranging from $1.99 to $99.99. Tokens never expire — use them whenever you need them. There is no subscription required.
What can I use offline?
Once a study set has been generated, you can review flashcards and take quizzes fully offline. Generating new study sets requires an internet connection. The Ultra Mode focus timer also works offline.
I was charged but my tokens didn't appear. What do I do?
Token purchases are processed through Apple App Store or Google Play. If your balance didn't update after a successful payment, try force-closing and reopening the app. If the issue persists, email us at [email protected] with your order receipt and account email and we'll resolve it promptly.
How accurate are the generated study sets?
MindLoad uses Google's Gemini AI to extract and structure content from your materials. The quality is high for well-formatted documents, but we always recommend reviewing generated content before studying. Accuracy can vary with hand-written notes or low-quality scans. See our AI Disclosure for full details.
Can I use MindLoad on both iPhone and Android?
Yes. MindLoad is available on both iOS (iPhone) and Android. Your account and study sets sync across devices when you're connected to the internet. Download for iOS or Android.
How do I cancel or get a refund?
MindLoad has no subscription — there's nothing to cancel. Token purchases are processed through Apple or Google and are subject to their refund policies. To request a refund, go to your App Store or Google Play purchase history and submit a refund request through their standard process. For assistance, email [email protected].
How do I delete my account?
You can delete your account directly from the app under Settings → Account Settings → Delete Account. Deletion is immediate and permanent — all data, study sets, and tokens are removed with no recovery period. You can also request deletion by email. See the full guide on our Delete Account page.
Is my data private and secure?
Yes. All data is encrypted in transit and at rest. We do not sell your personal information to third parties. You can request a copy or deletion of your data at any time. Read our full Privacy Policy for details.
More places to find answers.
FAQ
The most common questions about MindLoad, answered concisely.
Privacy Policy
How we collect, use, and protect your data.
Terms of Service
The rules that govern use of MindLoad.
AI Disclosure
How AI is used in MindLoad and what that means for you.
Delete Account
Step-by-step instructions for permanently deleting your account.
Accessibility
Our commitment to making MindLoad usable for everyone.
Can't find what you're looking for?
Send us an email and we'll get back to you as soon as we can. Please include your account email address and a clear description of the issue.
Response time: 3–5 business days · [email protected]